Chance and Fate will use Canada Post xpresspost for all orders. Orders over $200 will be shipped at no additional cost to the customer, just use Promo Code SHIPFREE at the time of checkout. All orders under $200 will incur a $10 shipping fee. You will be notified via email once your package has been processed and shipped and will be provided with a tracking number. Once shipped, packages should arrive between 1-3 business days.
Canada Post tracked packet-international will be used for all orders. A shipping fee of $60 will be charged for all orders outside of Canada. You will be notified via email once your package has been processed and shipped and will be provided with a tracking number. Once shipped packages should arrive between 5-10 business days.
Chance and Fate is not responsible for Canada Post related delays.
Toronto Same Day Delivery:
Need your order in a hurry? Order before 1:00PM and your package will be delivered to an address of your choice before 5:00PM. Order after 1:00PM and your package will be delivered the next day. A delivery fee of $10 will be charged for all same day delivery orders. Delivery area include the lake to the South, the 427 to the West, Steeles to the North and Markham Rd to the East. Please include a phone number where you can be reached by text message about your delivery.
If you would prefer to pick up your order, choose pick up as your shipping option and email email@example.com to arrange a pick up time.
Returns and Exchanges
Please contact Chance & Fate at firstname.lastname@example.org before returning any items. To return items, use the return label provided by Chance & Fate and the item can be shipped back at no cost to you. Once the package has been received and inspected by Chance & Fate you will be fully refunded. You can return the product within 10 days of you receiving the item to receive a full refund. The product must be in new condition. If the product is ruined or used the product shall not be refunded.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange. Once the item is received, Chance & Fate will send you the new item at no additional cost.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead. Once the item is received, Chance & Fate will send you the new item at no additional cost.