Chance and Fate will use Canada Post to ship all orders. For a limited time all orders in Canada will be shipped free of charge. At all other times orders over $200 will be shipped at no additional cost to the customer, just use Promo Code SHIPFREE at the time of checkout. All orders under $200 will incur a $10 shipping fee. You will be notified via email once your package has been processed and shipped and will be provided with a tracking number. Once shipped, packages should arrive between 1-3 business days.
Canada Post tracked packet-international will be used for all orders. A shipping fee of $40 will be charged for all orders outside of Canada. You will be notified via email once your package has been processed and shipped and will be provided with a tracking number. Once shipped packages should arrive between 5-10 business days.
Chance and Fate is not responsible for Canada Post related delays.
Toronto Same Day Delivery:
Need your order in a hurry? Order before 1:00PM and your package will be delivered to an address of your choice before 5:00PM. Order after 1:00PM and your package will be delivered the next day. A delivery fee of $10 will be charged for all same day delivery orders. Delivery area include the lake to the South, the 427 to the West, Steeles to the North and Markham Rd to the East. Please include a phone number where you can be reached by text message about your delivery.
If you would prefer to pick up your order, choose pick up as your shipping option. Your item will be available for pick up at our Summerhill location - 1202 Yonge St Toronto.
Returns and Exchanges
EXTENDED HOLIDAY RETURNS - Items purchased in December can be returned up until the 10th of January. Items can be exchanged or returned for store credit or refund.
You can return the product within 10 days of you receiving the item to get a full refund. The product must be in new condition. If the product is ruined or used the product will not be refunded. Please contact Chance & Fate at firstname.lastname@example.org to arrange a return or exchange. To return items, use the return label provided by Chance & Fate and the item can be shipped back at no cost to you. Once the package has been received and inspected by Chance & Fate you will be fully refunded.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and your the size you wish to receive in exchange. We will provide you with a return label to send the item back. Once the item is received, Chance & Fate will send you the new item at no additional cost.
Want to switch to another product?
Send us an e-mail telling us which product you would like to return. We will provide you with a return label. Once the item is received, Chance & Fate will refund you for the item. At this time you can purchase your preferred item or contact Chance & Fate to arrange a swap.
Please note all sale items are FINAL SALE.